Refund and Returns Policy

Refund Policy

At TakeYour.Site, we are committed to providing high-quality digital services and themes. This Refund Policy outlines the circumstances under which you may request a refund, and the process we follow to evaluate such requests.

By purchasing our products and services, you agree to this policy.

1. Digital Product Nature

All of our products—including WordPress themes, installation services, SEO instructions, and customization packages—are digital in nature and are non-tangible, meaning they cannot be returned. Once delivered or accessed, they are considered used and non-refundable, unless explicitly stated otherwise.

2. Eligibility for Refunds

You may request a refund in the following exceptional cases:

  • Duplicate purchase: If you accidentally bought the same theme or service more than once, and both transactions are verified.

  • Non-delivery: If you did not receive the product or service due to a failure on our side (e.g., installation was not delivered within the specified time).

  • Technical issues: If a purchased theme has critical defects that prevent installation or functionality, and our support team is unable to resolve the issue within a reasonable timeframe.

  • Unfulfilled services: If additional paid services (e.g. link building, SEO customization, personalization) were not delivered as promised and within a reasonable delay beyond the stated deadline.

Note: Claims must be made within 14 days of purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You change your mind after the purchase.

  • You no longer need the product.

  • The product did not meet your expectations without any demonstrable technical issue.

  • You failed to provide required access or materials (e.g., hosting credentials, logo files) to deliver the purchased service.

  • You purchased the wrong product and used or downloaded it.

  • You experienced compatibility issues with third-party plugins or external hosting environments.

  • The product was customized or modified after delivery.

4. Customization & Installation Services

Installation and customization services (such as template adjustments, SEO work, or personal content setup) are non-refundable once the work has started, unless we fail to deliver the service as described.

In case of partial delivery or incomplete service, we may offer partial refunds at our discretion.

5. How to Request a Refund

To submit a refund request, please email us at:

📧 support@takeyour.site

Include the following details:

  • Order number

  • Purchase date

  • Reason for refund request

  • Supporting documentation or screenshots (if applicable)

We aim to respond to all refund requests within 3–5 business days.

6. Chargebacks

If you initiate a chargeback or dispute without first contacting us, we reserve the right to disable your access to any purchased products or services and to pursue legal steps where applicable.

7. Amendments

TakeYour.Site reserves the right to update or revise this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

Contact

If you have any questions or concerns regarding this policy, please contact us:

TakeYour.Site
📧 support@takeyour.site
🌐 https://takeyour.site

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